GENERAL TERMS & CONDITIONS

This document, and the documents to which it refers, define the terms of the agreement by which we provide you with services.

For purchase of Cyprus-Internet-Access (including internet connectivity), our terms & conditions for Cyprus-Internet-Access and Usage Policy apply.

If you are not happy with any of the terms or require any clarification of the terms please contact us. Whilst this is a standard contract, we are happy to consider changes generally or to meet your specific circumstances. Where we agree a variation to this standard agreement it must be in writing and signed by a director, or an email electronically signed by a director, and such changes will take precedence over these terms.

Interpretation

This agreement is written in plain English and should be read as such. This agreement is subject to English law.

We have used the terms we, us, our, etc to mean Servicesat Ltd, and you, your, etc to mean the customer to whom we are providing goods and/or services. We are Servicesat Ltd, a company registered in Guernsey (Reg. Number 85298)

We have tried to make the terms in this agreement general and easy to understand. The terms should be read as a statement of what we have intended and read to the full extent that the law permits. For example: we limit liability for negligence, however legislation makes any term limiting liability for negligence causing death or personal injury invalid in some cases. In such cases the clause should be read as if it had "except death or personal injury" and not be considered to be completely invalid. This should be applied for any legislation affecting this agreement and in each case separately as it may depend if you are a business or consumer, etc. We feel that this interpretation allows the terms in this agreement to be simpler and easier to follow than if they had lots of "except this, and that" on them.

Payment

The standard prices for our services are published on our web pages. Unless we say otherwise, prices quoted exclude VAT which will be added to your invoice. The web site is not to be taken as an offer in the contractual sense. Postage (plus VAT) is added at cost where applicable.

For ongoing services such as Internet connectivity you will be billed monthly in advance.

Your must ensure your payment quotes our account reference for you as quoted on your invoice or other documentation. This is to be included as a reference in any payments. We may return or destroy any payments not so identified, which may result in late payment penalties being applicable and/or suspension of service.

Liability

We understand that ongoing operation of goods and/or services we provide can be important to you but we expect you to understand that such goods and services can fail for a variety of reasons. As such we expect you to take whatever precautions or insurances against such failure as you see fit, including situations where we may be negligent.

If we are negligent, then we accept that we have liability. We require you to prove we have been negligent in such cases. We limit our liability to a refund of the amount paid for the failed goods or services. In the case of on-going services this is pro-rata for the period the service was not adequately provided.

Liability for any other reason is also limited to a refund of the amount paid (pro-rata for ongoing services).

If you don't pay on time

Payment terms are calendar days and payment must actually reach our offices or our bank by the due date - so allow time for your payment to reach us. It is your responsibility to ensure payment reaches us, and does so on time.

Invoices for on-going services issued for payment due now must be paid promptly and no later than 7 days from issue of the invoice. We consider this to be sufficient time for a bank transfer or other form of payment even allowing for bank holidays, etc. Where we have not yet supplied goods or services invoiced, then payment of an invoice marked due now is a condition before which we will provide the goods or services.

Changing these terms

You cannot change these terms and conditions, and you cannot assign this agreement to anyone else. We may change the terms and conditions, and any associated rules such as the AUP. We will put the new versions on our web pages. We may also assign the agreement to any other party after giving you one month's notice.

If we make a change of the conditions that is to your detriment, and you wish to terminate the service as a result, then this operates in much the same way as a price increase. You must notify us that you are terminating because of the change in the first period of service following the change, and we will treat that period as operating under the previous version of these terms.

How we communicate

General information, including these terms and conditions, will be made available on our web pages from time to time. We may use email to communicate changes, including any changes to terms and conditions or policies or other important information. You must check our web pages, or read email to ensure you are aware of such information.

You may contact us using our published email, fax, telephone or postal information. You are responsible for ensuring any email, fax or letter reaches us, and we consider your communication valid on the date and time it reaches us and not when it was posted or sent.

Invoices and late payment reminders are normally sent by email to the address you have advised to us for your accounts department. You can change the email address to which they are sent whenever you like by contacting us.